In accordance with the applicable regulations, the return costs of the products shall be borne by the Buyer, except in cases where the products delivered do not conform to the Order (in which case the return costs shall be borne by CRESCENTI FORTE).
GENERAL TERMS AND CONDITIONS OF SALE
S&C BARNA CONSULTING & INVESTMENTS 25, S.L. provides an online purchasing service that allows customers to buy the products available in our online store.
This document sets out the “GENERAL TERMS AND CONDITIONS OF SALE” governing the operation of the website and the purchase of products throughwww.crescentiforte.eu.
Use of the website implies acceptance of these Terms and Conditions of Sale.
If you have any questions or doubts, you can contact our Customer Service via:
- Email: info@crescentiforte.eu
- Phone: +34 722 610 200
These General Terms and Conditions of Sale are drafted in accordance with:
Article 10.1 of Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (LSSI CE 34/2002); Royal Legislative Decree 1/2007 of November 16 approving the Consolidated Text of the General Law for the Defense of Consumers and Users; Regulation (EU) 524/2013 of the European Parliament and of the Council of May 21, 2013; Royal Decree 3423/2000 of December 15; Royal Decree-Law 7/2021 of April 27; and Regulation (EU) 1169/2011 of October 25, 2011 on food information provided to consumers.
- General Contact Information
- Purpose
- Products and Services
- User Access
- Rules of Website Use
- Intellectual and Industrial Property
- Notification of Violations
- Contract Formation and Orders
- Payment
- Delivery and Receipt
- Right of Withdrawal
- Warranties
- Liability and Transaction Security
- Customer Service
- Liability
- Responsibility for External Links
- Advertising
- Data Protection
- Complaints
- Miscellaneous
1. General Contact Information
In accordance with Law 34/2002 of July 11, ownership of this website,www.crescentiforte.eu (hereinafter “the Website”), belongs to S&C BARNA CONSULTING & INVESTMENTS 25, S.L. (hereinafter CRESCENTIFORTE), with NIF: B-75594911, registered in the Barcelona Companies Register, Sheet B-628621, I.R.U.S. 1000442219760, Entry 1, with the following contact details:
- Address: C/ Major de Sarrià, 137 – 08017 Barcelona, Spain
- Phone: +34 722 610 200
Email: info@crescentiforte.eu
2. Purpose
The purpose of these General Terms and Conditions of Sale is twofold:
- To inform purchasing customers of the conditions and procedures under which CRESCENTIFORTE will sell and deliver products purchased.
- To define the rights and obligations of both parties in the context of product sales through the Website.
These conditions apply without restriction to all sales made through the Website. By placing an order, the Buyer acknowledges having read and fully accepted these Terms.
CRESCENTIFORTE reserves the right to modify these terms at any time. However, the applicable conditions will always be those accepted at the time of purchase.
These conditions also incorporate the Website’s General Terms of Use and are supplemented by the Privacy Policy and the Cookie Policy.
3. Products and Services
CRESCENTIFORTE’s activity through the Website consists of:
- The sale of products (dietary supplements for oncological and autoimmune conditions).
4. User Access
Access to the Website grants the user the status of “User.”
Navigation and access are free of charge, except for Internet connection costs borne by the User according to their provider’s rates.
Access through third-party platforms (e.g., Facebook) implies that those platforms are responsible for their own security. CRESCENTIFORTE declines any liability for malfunctions, system failures, or unavailability caused by them.
5. Rules of Website Use
- Most communications with CRESCENTIFORTE will be electronic (email or on-site notifications).
- Users agree to use the Website correctly and lawfully, in accordance with these conditions.
- CRESCENTIFORTE may restrict use in cases of abuse.
- The Website is governed by Spanish law. Compliance with other jurisdictions is not guaranteed.
Strictly prohibited activities include:
- Unauthorized professional or commercial use of the CRESCENTIFORTE name.
- Fraudulent or false purchases.
- Offensive, defamatory, illegal, or discriminatory content.
- Impersonation of third parties.
- Unauthorized promotions, phishing, spam, etc.
6. Intellectual and Industrial Property
The Website and its content (design, code, logos, texts, images, etc.) are protected by intellectual and industrial property rights.
Reproduction, distribution, modification, or exploitation without express authorization from CRESCENTIFORTE is strictly prohibited.
CRESCENTIFORTE will take legal action to protect its rights against unauthorized use.
7. Notification of Violations
- If an infringement of rights occurs, CRESCENTIFORTE will notify the User and request removal of the infringing content.
Any individual who believes their rights have been violated may submit a claim including:
- Identification of the rights affected.
- Exact identification of the infringing content.
- Contact details.
- Proof of identity.
8. Contract Formation and Orders
The Buyer may enter into the contract of sale of products with CRESCENTIFORTE, at their choice, in any of the languages in which these “GENERAL TERMS AND CONDITIONS OF SALE” are available on the Website.
8.1 Prices
- Prices are in euros (€), VAT included, and valid at order confirmation.
- Shipping is free of charge.
- Additional costs (if any) will be disclosed before purchase.
8.2 Product Characteristics
- Customers can consult essential product information before purchase.
- Products comply with Spanish regulations. Customers must verify compliance in their own country.
8.3 Availability
- Products remain available as long as they are visible on the Website.
- If unavailable after ordering, the customer will be notified by email. Refunds or substitutions may apply.
8.4 Ordering Process
- Orders must be placed throughwww.crescentiforte.eu by following the checkout process.
- Confirmation of the order implies acceptance of these Terms.
- Customers will receive email notifications: Order Confirmation, Shipping Confirmation, and Delivery Confirmation.
9. Payment
9.1 Methods
- Bank card
- Bank transfer
- PayPal
- Google Pay
- Apple Pay
9.1.1 Bank card
Credit cards will be subject to verification and authorization by the issuing bank. If the bank does not authorize the payment, CRESCENTIFORTE shall not be held responsible for any delay or non-delivery and no contract may be concluded with the Buyer.
If the amount of a purchase or service has been charged fraudulently or unduly using a payment card number, the consumer and cardholder shall be entitled to request the immediate cancellation of the charge. In such case, the corresponding debit and credit entries in the accounts of the trader and the consumer/cardholder shall be made as soon as possible.
However, if the purchase has indeed been made by the consumer and cardholder and the request for reimbursement is not the result of exercising the right of withdrawal or termination, the consumer shall be liable to the trader for compensation of the damages and losses caused as a result of such cancellation.
9.1.2 Bank transfer
If the Buyer chooses “bank transfer” as the method of payment, the Buyer must send proof of payment to info@crescentiforte.eu
with the subject line “Proof of payment – Order No. xxxxx” to expedite preparation. The bank details for making the transfer will be provided in the order confirmation email from CRESCENTI FORTE.
9.1.3 Paypal
If the Buyer chooses PayPal as the payment method, the Website will automatically redirect them to their PayPal account, where they can log in and complete the payment quickly and easily.
9.1.4 Google Pay
Google Pay is a simple and secure payment method that allows the Buyer to use the bank cards stored in their Google account
9.1.5 Apple Pay
The advantage of paying through Apple Pay is that it allows the Buyer to pay securely, since the actual number of their bank card is not transmitted during the transaction; instead, an encrypted code is transmitted.
9.2 Currency
- Payments are made in euros.
- Bank charges are borne by the customer.
9.3 Security
- SSL and two-factor authentication are used to protect transactions.
- Data may be transmitted to authorized entities for anti-fraud checks.
10. Delivery and Receipt
- Free shipping applies to all products.
- Customers must check package integrity upon delivery.
- Delivery times are generally 5 business days, and never more than 30 calendar days from order confirmation.
10.1 Shipping cost of the Order
All products offered on the Website include free shipping.
10.2 Anomalies, damages or damaged packages
10.2.1 General provisions
It is recommended that the Buyer, or the recipient of the Order, check the external condition of the package and the products at the time of delivery.
In the event of any anomaly related to the package of products ordered (damaged package, open package, traces of liquid, etc.), the Buyer must follow the applicable procedure among those described below.
Likewise, the Buyer or the recipient of the Order will have the option to contact CRESCENTI FORTE Customer Service to obtain information on the procedures for returning damaged products.
10.2.2 Mandatory procedures in case of a damaged package
In the event of an incident detected in the presence of the carrier:
Refuse delivery and clearly and thoroughly state the incident.
Indicate the reason for refusing delivery to the Customer Service department of CRESCENTI FORTE.
In the event of an incident detected without the presence of the carrier:
Report the anomaly to CRESCENTI FORTE Customer Service through the following channels:
Email: info@crescentiforte.eu
Telephone: 722 610 200
Unless proven otherwise, it shall be presumed that any lack of conformity which becomes apparent within two years from delivery of the product already existed at the time of delivery, except where this presumption is incompatible with the nature of the goods or the type of lack of conformity.
10.2.3 Mandatory procedures in case of a missing or damaged product
The Buyer must report the absence or deterioration of the product to CRESCENTI FORTE Customer Service through the means specified in the previous section. CRESCENTI FORTE Customer Service may request any information relating to the identity of the Buyer or the recipient of the Order and carry out any necessary verifications.
The Buyer will then be informed on how to proceed with the return of the damaged products, which, once returned, will be examined. The Buyer will be notified within a reasonable time whether a refund or, where appropriate, a replacement is applicable.
The refund or replacement of the product will be carried out as soon as possible and, in any case, within 14 days from the date on which we send an email confirming that the refund or replacement of the non-conforming item is due.
The amount paid for any products returned due to a defect, when such defect is verified, will be fully reimbursed, including any costs incurred by the Buyer to return the product. The refund will be made using the same payment method that the Buyer used to make the purchase.
10.3 Delivery times
Delivery times begin to run from the formalization of the contract; therefore, for orders where the chosen payment method is bank transfer, the delivery period will begin once the transfer made by the Buyer has been received.
In the event that delivery times are exceeded for any reason other than force majeure, the Buyer shall have the option to cancel the Order.
Except in cases of unforeseen or extraordinary circumstances or, where applicable, those arising from the customization of products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within approximately 10 business days and, in any case, within a maximum of 30 calendar days from the date of the order confirmation.
En el supuesto de que se excedieran los plazos de entrega por cualquier causa distinta de fuerza mayor, el Comprador tendrá la posibilidad de anular el Pedido.
Exceptuando aquellos casos en los que existan circunstancias imprevistas o extraordinarias o, en su caso, derivadas de la personalización de los productos, el pedido de compra consistente en los productos relacionados en cada confirmación de compra será entregado en un plazo aproximado de 10 días hábiles y, en todo caso, en el plazo máximo de 30 días naturales a contar desde la fecha de la confirmación del pedido.
11. Right of Withdrawal
11.1 Right of withdrawal and statutory withdrawal period
11.1.1 Period for exercising the right of withdrawal
In accordance with the applicable regulations, the Buyer has a maximum period of 14 calendar days from the date of receipt of the Order, or in the case of service contracts, from the date of conclusion of the contract, to exercise their legal right of withdrawal without the need for justification.
This withdrawal period will expire 14 calendar days from the day on which the Buyer or a third party authorized by the Buyer, other than the carrier, acquired material possession of the goods purchased on the CRESCENTI FORTE Website, or in the event that the goods comprising the order are delivered separately, 14 calendar days from the day on which the Buyer or a third party authorized by the Buyer, other than the carrier, acquired material possession of the last of those goods forming part of the same purchase order; or, in the case of a service contract, 14 calendar days from the day of the conclusion of the contract.
11.1.2 Products excluded from the right of withdrawal
In accordance with the applicable regulations, there are exceptions to the legal right of withdrawal, as set out in Article 103 of Royal Legislative Decree 1/2007 of November 16. By way of example, and not exhaustively, the right of withdrawal may not be exercised in the case of orders relating to:
d) The supply of goods which may deteriorate or expire rapidly (according to the Best Before Date).
e) The supply of sealed goods which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery.
f) The supply of goods which, after delivery and by their nature, have been inseparably mixed with other goods.
11.1.3 Consequences of exercising the legal right of withdrawal
When the products are eligible for the legal right of withdrawal, the Buyer who exercises this right under the conditions set forth in this article, both with respect to the period and the procedures for returning the products, may obtain a refund of the amount paid for the returned products.
The refund of the amount paid shall be made without undue delay and, in any event, no later than 14 calendar days from the date on which CRESCENTI FORTE was informed of the Buyer’s decision to exercise the right of withdrawal.
11.1.4 Return costs
11.2 Methods of exercising the legal right of withdrawal
11.2.1 General provisions applicable to all return methods
To exercise the right of withdrawal, the Buyer must clearly and unequivocally express their intention to withdraw from the purchase contract and may do so through any of the following means:
- By using the following link: withdrawal form link
- By any other unequivocal means of notification indicating their decision to withdraw from the contract.
12. Warranties
12.1 Legal warranties
All products offered for sale on the Website are covered by the legal warranty of conformity under the applicable regulations and by the warranty against hidden defects, which entitles the Buyer to return, free of charge, any defective or non-conforming products that may have been delivered. (Articles 1101 and 1124 of the Civil Code).
12.1.1 Legal warranty of conformity
In accordance with the applicable regulations, CRESCENTI FORTE is obliged to deliver products that are in conformity with the contract, being liable for any lack of conformity that exists at the time of delivery of the product.
To be considered in conformity with the contract, the goods must, in particular and where applicable, meet the following requirements:
Match the description, type of goods, quantity, and quality, and possess the functionality, compatibility, interoperability, and other characteristics established in the contract.
Be suitable for the specific purposes for which the consumer or user requires them, provided that such purposes have been made known to the trader no later than at the time of the conclusion of the contract, and that the trader has accepted them.
In addition to meeting any of the above requirements, the goods must also comply with the following:
Be fit for the purposes for which goods of the same type are normally intended, taking into account, where applicable, any existing regulations.
Where applicable, be delivered or supplied together with accessories, in particular packaging, and with the instructions that the consumer and user may reasonably expect to receive.
Present the quantity and possess the qualities and other characteristics—particularly regarding the durability of the goods, the accessibility and continuity of content, and the functionality, compatibility, and safety—normally found in goods of the same type and which the consumer may reasonably expect, considering the nature of the goods and taking into account any public statements made by the trader, or on their behalf, or by others in earlier stages of the transaction chain, including the producer, especially in advertising or labeling.
12.1.2 Exclusion of warranties
Products that have been modified and/or repaired are excluded from the warranty.
12.1.3 Methods of enforcement of legal warranties
When it comes to the legal warranty of conformity, the Buyer:
Has a period of 3 years from the delivery of the goods to exercise the action. However, this period will be subject to the nature of the product itself, when its useful life (Best Before Date) is shorter than the warranty period established by law.
May, through a simple declaration, require the trader to remedy the lack of conformity, request a price reduction, or terminate the contract. The consumer or user shall have the right to withhold payment of any outstanding part of the purchase price of the goods until the trader complies with the obligations set out in this title.
Must keep the purchase invoice and/or the delivery note of the Order.
The legal warranty of conformity applies independently of any other commercial warranty granted.
For any claim relating to the legal warranties, the Buyer must contact Customer Service through the means specified in these “GENERAL TERMS AND CONDITIONS OF SALE.”
These provisions do not exclude the right of withdrawal provided for in section 12.
The warranty does not apply to products that have been damaged during transport or as a result of misuse.
12.2 Consequences of the enforcement of warranties
Within the framework of the legal warranty of conformity, CRESCENTI FORTE undertakes, at the Buyer’s choice:
To replace the product with another identical one, depending on available stock, or
To refund the price of the product when replacement is not possible.
In the event that CRESCENTI FORTE must issue a refund to the Buyer, whether due to a price reduction or termination of the contract, it shall be carried out without undue delay and, in any case, within 14 days from the date on which the trader was informed of the Buyer’s decision to exercise their corresponding right.
CRESCENTI FORTE will make the refund referred to in the previous paragraph using the same means of payment employed by the Buyer for the purchase of the goods, unless expressly agreed otherwise between the parties and provided that such an alternative does not entail additional costs for the Buyer.
13. Liability and security of your transactions
CRESCENTI FORTE guarantees the proper application of security and control measures regarding the processing of the personal data provided, which are necessary to carry out online transactions. The communication of the bank card number and the final validation of the order shall serve as proof of acceptance of the said Order and of the enforceability of the amounts committed for the reservation of the products listed in the Order. The computer records stored in CRESCENTI FORTE’s IT systems shall be considered proof of the communications, Orders, and payments made between the Parties.
Specifically, the Buyer is responsible for maintaining the security of their online transactions. Therefore, CRESCENTI FORTE shall not, under any circumstances, assume any liability for the fraudulent use of such data.
14. Customer Service
For any additional information, inquiries regarding the status of an Order or a return, or claims related to your order, you may contact CRESCENTI FORTE Customer Service through:
Contact phone: 722 610 200
Contact email: info@crescentiforte.eu
15. Liability
15.1 Capacity
Before placing an Order, the Buyer declares that they have full legal capacity (over 18 years of age) to be bound by these “GENERAL TERMS AND CONDITIONS OF SALE” and, consequently, in the event that a person without legal capacity places an Order for items on the CRESCENTI FORTE Website, the legal representatives of that person (parents or guardians) shall assume full responsibility for such Order and, in particular, shall be required to pay its price
15.2 Limitation of liability
Unless otherwise provided by law, CRESCENTI FORTE shall not accept any liability for the following losses, regardless of their origin:
Any losses not attributable to any breach on its part;
Business losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill, or unnecessary expenses incurred); or
Any other indirect loss that was not reasonably foreseeable by both parties at the time the sales contract for the products was concluded.
Likewise, CRESCENTI FORTE also limits its liability in the following cases:
CRESCENTI FORTE applies all measures to provide an accurate display of the product on the Website; however, it shall not be held responsible for minor differences or inaccuracies that may exist due to screen resolution issues, browser problems, or similar factors.
CRESCENTI FORTE will act with the utmost diligence to make the product purchased available to the company responsible for its transport. However, it shall not be liable for damages arising from transport malfunctions, particularly due to strikes, roadblocks, or other sector-related issues resulting in delays, losses, or theft of the product.
Technical failures, whether accidental or otherwise, that prevent the normal functioning of the service via the internet. Unavailability of the Website for maintenance or other reasons that prevent the service from being available. CRESCENTI FORTE will use all means at its disposal to carry out the purchase, payment, and shipping/delivery process of the products; however, it shall not be held liable for causes beyond its control, acts of God, or force majeure.
CRESCENTI FORTE shall not be held responsible for misuse and/or deterioration of products used by the User. Likewise, CRESCENTI FORTE shall not be responsible for an incorrect return made by the User. It is the User’s responsibility to return the correct product.
CRESCENTI FORTE shall not be liable for damages resulting from misuse of the Website or from fraudulent actions carried out based on the information provided therein.
CRESCENTI FORTE shall not be liable for potential security errors or disconnections that may occur, nor for any damage caused to the user’s computer system (hardware or software), files, or documents stored therein, as a result of the presence of viruses on the user’s computer used to connect to the Website, or due to malfunctioning of the browser or the use of outdated versions of it.
In general, CRESCENTI FORTE shall not be liable for any failure or delay in fulfilling any of its obligations when such failure is due to events beyond its reasonable control, that is, due to force majeure. Such force majeure may include, but is not limited to:
Strikes, lockouts, or other industrial action.
Civil unrest, riots, invasions, terrorist threats or attacks, state of emergency, war (declared or not), or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.
Inability to use trains, ships, airplanes, motor transport, or other means of public or private transport.
Inability to use public or private telecommunications systems.
Acts, decrees, legislation, regulations, or restrictions of any government or public authority.
Accordingly, obligations shall be suspended for the period during which the force majeure event continues, and CRESCENTI FORTE shall be granted an extension of time equal to the duration of the force majeure to fulfill such obligations. CRESCENTI FORTE will make all reasonable efforts to find a solution enabling it to fulfill its obligations despite the force majeure event.
16. Responsibility for External Links
Websites that provide a link to the CRESCENTI FORTE Website may use the trademark, logo, trade name, and/or any other distinctive sign of CRESCENTI FORTE solely and exclusively in cases legally authorized or expressly permitted by CRESCENTI FORTE.
The user may not reproduce the CRESCENTI FORTE Website in any way on their own website, nor may they establish frames of any kind that surround the Website or allow it to be viewed through different Internet addresses, or together with third-party content, in such a way that could create error or confusion among the public regarding the origin of the content, constitute an act of unfair comparison or imitation, take advantage of the reputation and brand of CRESCENTI FORTE, or be carried out in any other way prohibited by applicable law.
The user who introduces the link to the CRESCENTI FORTE Website may under no circumstances make false or inaccurate statements about CRESCENTI FORTE, its members, and/or users, nor about the quality of the content offered.
Websites that offer a link to the CRESCENTI FORTE Website shall not contain unlawful, harmful content or content contrary to morality and good customs, that creates or may create the false impression that CRESCENTI FORTE supports or endorses the ideas, statements, or actions of such users, or that is inappropriate in relation to the activity carried out by CRESCENTI FORTE.
17. Advertising
The Website may host advertising content. Advertisers are solely responsible for ensuring that the material submitted for inclusion on the Website complies with the laws applicable in each case. CRESCENTI FORTE shall not be held liable for any error, inaccuracy, or irregularity that such advertising or sponsorship content may contain.
18. Data Protection
CRESCENTI FORTE will process all information entered on the Website in accordance with the Privacy Policy available on the site and as required by the EU General Data Protection Regulation (GDPR) 2016/679 and Organic Law 3/2018 on the Protection of Personal Data and guarantee of digital rights, acting as the data controller for the data included on the Website.
You may exercise your rights of access, rectification, erasure, objection and, where applicable, portability and restriction by sending an email to info@crescentiforte.eu
. You can consult additional and detailed information on data protection on the Website.
Puede ejercer sus derechos de acceso, rectificación, supresión, oposición y, en su caso, portabilidad y limitación, enviando un correo electrónico a info@crescentiforte.eu Puede consultar la información adicional y detallada sobre protección de datos en el Sitio web.
19. Complaints
The Buyer may submit any complaints or claims to CRESCENTI FORTE through the contact details provided at the beginning of these Terms (General Contact Information).
CRESCENTI FORTE will respond to complaints received as soon as possible and, in any case, within a maximum period of 30 days from the date the complaint was submitted.
In addition, CRESCENTI FORTE has complaint forms available to consumers and users, which may be requested from CRESCENTI FORTE at any time, using the contact details provided at the beginning of these Terms (General Contact Information) or through the following form:
link to the complaints and claims form
Information for the Buyer about the @E-commerce dispute resolution platform.
Furthermore, if a dispute arises from the conclusion of this purchase contract between CRESCENTI FORTE and the Buyer, the User, as a consumer, may request an out-of-court settlement of disputes, in accordance with Article 14.1 of Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. This procedure can be accessed through the following Website:
http://ec.europa.eu/consumers/odr/
20. Miscellaneous
20.1 Partial invalidity
If one or more of the provisions of these “GENERAL TERMS AND CONDITIONS OF SALE” are considered invalid or declared invalid under any law, regulation, or as a result of a final decision by a competent authority, the remaining provisions shall continue in full force and effect.
a. Waiver exclusion
The fact that either party does not exercise the rights available to it in the event of a breach by the other party of any of the obligations set forth in these “GENERAL TERMS AND CONDITIONS OF SALE” shall not be interpreted as a waiver in respect of future breaches of the obligation in question.
b. Applicable law and jurisdiction
These general terms and conditions are governed by the laws of the Kingdom of Spain. The parties submit, at their choice, for the resolution of conflicts and with waiver of any other jurisdiction, to the courts and tribunals of the user’s domicile, or, where applicable, to the place of performance of the obligation.
20.2 Term of validity
These “GENERAL TERMS AND CONDITIONS OF SALE” shall remain in force until the termination of the contract between the parties and the extinction of all obligations assumed by each. These Terms may be amended, and it is therefore the customer’s responsibility to review them periodically and especially when placing an order, as the Terms in force at that time shall be the ones applicable.
Last revised: May 2025